Subscriber Churn: A Prescriptive Solution
Find out who is at-risk, why, and what actions to take
Reduce churn 30% while improving CX, efficiency, and revenue
The Challenge
Churn is a non-stop problem
Churn is inflating opex, eating into margins, and it isn’t getting much better year-over-year. So it’s no surprise that reducing churn and improving loyalty are leading business objectives in 2017.
The answers are in your data
The challenge is getting and using the answers in your data. Many analytics tools and processes stop short of giving you what you truly need. They produce complex models, pretty visualizations, and more data.
But you need clear action items
But they don’t give you clear action items to prevent churn. It’s still your job to figure out what your data is telling you to do. You still have to figure out the last mile of analytics. Until now.
The Power to Act
Imagine knowing exactly how to reduce churn.
No more guessing, interpreting data, or charts.
Get the Action Items You Need
See who is at-risk of churning
Only Emcien gives you a list of all at-risk customers, ranked by how likely they are to churn, so you know where to focus.
See why and what to do about it
Only Emcien tells you why each customer is likely to churn, so the actions you need to take to prevent it are crystal clear.
Send to your teams and systems
Emcien pushes this intel directly to your workforce, or through their apps and reporting tools, and to the systems that shape customer experience.
A Mobilized Enterprise
Imagine transforming your workforce—your teams and the systems
that run your business—into a churn-busting machine.
Empower Your Teams to Win
Reach out proactively
When your teams have a prioritized list of at-risk customers they can reach out proactively, and in the right order, delighting customers with the kind of thoughtful customer service everyone wants but rarely receives. With clear action items, they can make the right offers—no more guessing—and succeed more frequently and efficiently.
Create effective outbound messages
Because we can push action items to the systems you already use to communicate with customers—marketing, text/SMS, and more—Emcien helps you leverage your existing communication infrastructure to turn yesterday’s spray-and-pray messages into measurably better touchpoints. You can finally give each customer the offer, discount, or help that sparks loyalty.
Create effective outbound messages
Because we can push action items to the systems you already use to communicate with customers—marketing, text/SMS, and more—Emcien helps you leverage your existing communication infrastructure to turn yesterday’s spray-and-pray messages into measurably better touchpoints. You can finally give each customer the offer, discount, or help that sparks loyalty.
Design inspired inbound CX
When at-risk customers contact you, you can route them to the best service agent. Your agents and reps will see why each at-risk subscriber might churn, and what to do about it, embedded in each customer profile inside the apps they already use. With all the information they need to anticipate each customer’s needs at their fingertips, they can offer the right loyalty-boosting promos, products, and solutions.
Expertly solve systemic problems
Emcien also reveals your large, “systemic” problems—everything from network performance to program problems, marketing blunders, and beyond—that are driving churn across your subscriber base. With this list, your management team will see all points of failure and how to remedy them.
Expertly solve systemic problems
Emcien also reveals your large, “systemic” problems—everything from network performance to program problems, marketing blunders, and beyond—that are driving churn across your subscriber base. With this list, your management team will see all points of failure and how to remedy them.
Find out how automation is transforming data analysis.
Reduce Churn by 30% On Average Plus These Benefits
Improved CX
Personalizing touchpoints and solving systemic problems improves CX for all subscribers
Greater efficiency
Giving your workforce data-driven action items eliminates guesswork, improving efficiency
Higher revenue
Tailored service and personalized offers grow customer value and revenue
How We Do It
eVerge Group is taking analytics to the next level
“Emcien shows you the ‘why’ so you can do something about it. Emcien unlocks tremendous value by providing clear calls-to-action.”
Steve Chamberlin
Director, Business Analytics
