Relicensing Emcien

Each installation of Emcien comes with a expiration date. To continue using Emcien, you'll need to relicense your installation.

This article includes everything you'll need to relicense your Emcien installation, including:

Finding When Your License Expires

Emcien will display the following message on the Emcien Sign In page one week before your license expires. 

After signing in, the following message is displayed at the top of all Emcien pages.

Requesting a New License

When nearing your expiration date, follow the steps below to request a new license.

  1. Email us at [email protected]. Be sure to include the UUID for your Emcien installation.

    If you don't know your UUID, you can retrieve it by:

    • Contacting your IT team that installed Emcien
    • Visit your Emcien URL followed by /licensing

      For example, if you typically use https://app.emcien.com to access Emcien, your can find your UUID at https://app.emcien.com/licensing
  2. After we receive your email, the Emcien team will email you a new license key. Save your license key to a location that can be accessed from the Emcien VM.

Updating Your License

After you receive your new license key, you're ready to update your Emcien license.

  1. Save your new license key to a location you can access in a web browser while using the Emcien VM.
  2. Visit your Emcien URL followed by /licensing.

    For example, if you typically use https://app.emcien.com to access Emcien, your can find your UUID at https://app.emcien.com/licensing

    The License page is displayed.

  3. On the License page, click Choose File and select your license key.
  4. Click Upload License.
     

    Emcien will process the license in approximately two minutes.

  5. When the license is processed, click Go to Emcien.


    The Emcien Sign In page is displayed.

Your expiration messages will no longer display. Your team can continue using Emcien as normal.

Confirming Your License

After updating your license, follow the steps below to verify your new expiration date.

  1. On the Emcien home page, click System in the upper right.
  2. On the System page, verify that a new expiration dat is displayed in the right panel