The Company Overview page is located within the Admin section. This page lists the first five Projects and Users belonging to the Company, along with information specific to each one.
Also listed are up to five Reports. Since the Reports list can be sorted by a number of attributes, the most recent Reports are not always among the five listed on the Overview page. If the Company has more than five Reports, Users, or Projects a link will display to view the entire list.
The report list contains the following information for each Report:
|
Column Name |
Description |
|
ID |
The report number |
|
Name |
The name of the report |
|
State |
Status of the report. A report that is Ready can be viewed. Any other status is an indication that the data file failed to process. |
|
Project |
The Project(s) where the report is located |
|
Created |
The date that the Report was created |
|
Import |
The total amount of time it took to process the data file |
|
Menu |
A gear allowing access to the Report menu: Details, Log, APIs, Edit, Delete |
Report data is available for analysis and use outside of Emcien through a set of APIs.
If the API option was enabled for the Company the user can click on the APIs link to display all of the APIs that were created for the report.
Each API output is available as both JSON and CSV. Next to each URL is the name of the file, which has been compressed in GZ format, and the size of the uncompressed (original) file. To see a detailed description of the fields and data types within the API output simply click “Display Details”.
Click on an api link and the data file will be automatically downloaded to your local computer.
Reports can be deleted from the Report Details screen as well as from the Report menu on the Company Overview page.
A confirmation message will appear prior to deletion of the Report.
Deleted Reports will disappear from the Admin’s view but will remain visible with a status of ‘Deleted’ for the System Admin view. System Admins can undelete Reports that are marked “Deleted”. System Admins also have the ability to force a permanent deletion of all marked Reports.
When a data file fails to process to completion the Report will show a state other than “Ready”.
The Report Log will contain an entry that reveals the issue encountered. A Support ticket should be created if the User requires Emcien assistance in such cases. The User may be directed by Emcien Support to submit a copy of the Log for that Report. Simply click on the Log icon and it will take you to the Log page. Copy and paste all of the messages into a text file or email and send it to [email protected].
Administrators in Emcien can configure email notifications to inform them of certain data and processing occurrences.
Click on “Notification Subscriptions” and the following options will be displayed:
If the User selects Immediate notifications an email will be sent as soon as the event occurs. Batched notifications are sent once a day. If the User selects Batched notifications they will only receive information about the event in the daily batched notification email. Make the selections and click on Save Subscription.
The Admin and System Admin can also view all notifications that have been generated for the Company by clicking on the ‘Notifications’ tab in the Admin area. This list populates as the event occurs.
The System Admin can access the System Administrator area by clicking the “System” tab on the top right side of their Homepage.
In a cloud environment Emcien personnel are the System Admins. In a VM environment someone from the Company that is responsible for setting up and maintaining the VM will serve as System Admin.
System information is available on the right side of the System screen. It displays server date and time, system license settings, disk usage and processor count.
To create a new company, click on the icon “New Company”
The following window will be displayed. Enter the name of the Company, the optional Data Server path, and the optional URL template.
The Disk Usage section on the System Administrator Companies page specifies available physical disk space.
Imports https://emcien.com/files/support_subdomain/help/article/link/should not be attempted after the “Working Area” (/data) portion of the disk reaches 5% Available. If the disk hits 100% capacity while a data file is being processed, not only will the analysis fail, but it may cause other issues with the Emcien application. It is recommended that the System Administrator monitor this space and delete any unnecessary Reports to clear up space on the disk.
The Disk Usage section on the System Administrator Companies page specifies available physical disk space.
Imports https://emcien.com/files/support_subdomain/help/article/link/should not be attempted after the “Working Area” (/data) portion of the disk reaches 5% Available. If the disk hits 100% capacity while a data file is being processed, not only will the analysis fail, but it may cause other issues with the Emcien application. It is recommended that the System Administrator monitor this space and delete any unnecessary Reports to clear up space on the disk.
To enable a specific Feature for the company simply click the box.
Any analysis reports created from this point forward will have all of the enabled options. To remove a Feature simply un-check the box next to it.
This option allows the System Administrator to set limits on the maximum number of Users the Company can have and the maximum data file size that can be processed.
Limiting the number of users can be a useful way to keep Company Administrators from creating too many logins. Limiting the size of the data file is useful if there is limited disk space available on the system.
To adjust the number of users or file size simply type in the number or click the up or down arrow to adjust it manually. Note that “0” is used for unlimited Users/data size. Also notice that data file size must be entered in bytes.
When all of the settings are complete, click the Update Company button and you will be taken back to the Companies list.
Clicking on the Reports at the top of the screen will allow the System Administrator to display all of the reports for every company that exists in the system.
The list can be sorted by clicking on one of the column headers.
Viewing System Jobs
Clicking on Jobs at the top of the screen will allow the System Administrator to display the jobs that are currently being processed by the system. This feature is useful if there is a job that has been started but needs to be deleted because it is blocking other more important jobs.
All system exceptions are logged in the Exceptions list.
If an exception occurs, by clicking on the exception in the list the System Admin can view as well as download full details related to the exception. This information should be set to Emcien Support as part of a Support ticket.
