The pressure on companies to transform before its too late is powerful and imminent. Digital transformation is now essential for corporate survival,” according to Bruce Rogers, Chief Insights Officer at Forbes Media. So where is this pressure coming from? Customer…
Do you know what factors are determining your performance? Why critical metrics, like Customer Satisfaction or Average Handle Time, are floundering or flourishing? Every enterprise has specific patterns, unique to them, that act as the DNA of their success and…
The latest news in machine learning is all about hardware. New chip designs and additional GPUs are optimized for resource-intensive machine learning algorithms. Of course software hasn’t disappeared, but it seems almost secondary to specialized devices built…
For years analytics has been a field of descriptions and predictions. Analysts ask “What insights can come from this data?” Or “What is most likely to happen next?” The next frontier of analytics is prescriptive: “What’s the best course of action?” The first two tasks…
Patient readmission is one of the most pressing problems in healthcare today. This common performance metric is so important to effective healthcare that the federal government now imposes penalties for providers with excessive readmission rates. While it’s becoming…
