How Contact Centers Can Create Frictionless Touchpoints with Data
To improve customer experience, contact centers must reduce customer effort. They must create customer touchpoints—interactions with the brand—that are entirely frictionless. Omnichannel technology, which enables customers to communicate with brands through their…
How Can You Transform Your Contact Center with Data?
To prosper, brands must transform themselves digitally, leveraging the power of data—exponentially improved by the new data tech—to become a truly responsive enterprise. But where inside their business should they focus? Contact centers are exceptionally fertile…
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Prescriptive Analytics: Just What the Doctor Ordered?
What It Takes to Compete and Win in the Digital Economy
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3 Fresh Approaches to Maximize Customer Value with Data
Emcien Reinvents Data Analytics with EmcienPatterns, Helping Enterprises Conquer the Last Mile
The 2 Things About Customer Churn That Surprise Most People
The Dirty Secret About Predictive Analytics
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