You are busy enough without having to worry about a troublesome software implementation. That is why our expert configuration services are included with your license purchase. Emcien’s experienced Services team works directly with your internal project team to ensure our business-specific analytics applications are configured for your specific requirements. Depending upon your needs, an Emcien solution can be delivered in 90 days or less from the date of a signed license contract.
Emcien also offers comprehensive, proactive technical support to ensure you’re running smoothly and benefiting fully from our applications. Our dedicated support staff is available to assist with troubleshooting, migration, upgrades and best practices.
Provided with every implementation
- Live support Monday – Friday 8:30 AM and 5:30 PM EST
- Online, Phone and email support
- Software updates, major releases and patches
- Authorized support contacts
- Access to briefings, white papers and webinars
- Access to password protected customer-only area of Emcien.com
“There’s nothing out there that goes to the depth that Emcien does. When it comes to delivering insight into complex multidimensional data across data silos, nothing holds a candle to Emcien. With Emcien optimizing our product options and standardizing what our customers want, we anticipate that our gross profit will increase by 1%.”