Top 10 Analytics Pain Points

Top 10 Analytics Pain Points

There’s been much said about the promise of big data and what enterprises can achieve by harnessing it. So brands have made significant investments in analytics tools and process. There are many analytics options to choose from—“analytics” continues to be a truly big...
How Can You Transform Your Contact Center with Data?

How Can You Transform Your Contact Center with Data?

To prosper, brands must transform themselves digitally, leveraging the power of data—exponentially improved by the new data tech—to become a truly responsive enterprise. But where inside their business should they focus? Contact centers are exceptionally fertile...
How Fatty is Your Data?

How Fatty is Your Data?

If you want to manage the quality of your data, it’s important to notice and act on any troubling changes in your data’s fingerprint, a new concept we introduced last week. In response, we received a lot feedback from data professionals—architects, scientists,...
What If You Could Fingerprint Your Data?

What If You Could Fingerprint Your Data?

If you’re a data or IT professional who is responsible for managing data or ensuring data quality, then you already know a great deal about data profiling. The min/max, standard deviation, uniqueness, etc. help you understand your data and even discover problems...
Forget Insight —You Need Next-Best-Action

Forget Insight —You Need Next-Best-Action

Brands have made data their #1 priority. It’s the key to digital transformation. Yet research shows that while most brands understand the power of data, they believe they have a long way to go to succeed with data the way they need to. 91% have already seen revenue...
Why Brands Are Rushing to Data Tech

Why Brands Are Rushing to Data Tech

What’s your top priority in 2017? Sales and revenue? Efficiency? Risk? Retention? Loyalty? Something else? Whatever your answer, there’s one thing you absolutely must, must, must do this year: use your data better. You won’t be alone. There are are countless...
Now Is the Time for Your Digital Transformation

Now Is the Time for Your Digital Transformation

The pressure on companies to transform before its too late is powerful and imminent. Digital transformation is now essential for corporate survival,” according to Bruce Rogers, Chief Insights Officer at Forbes Media. So where is this pressure coming from? Customer...
The DNA of Your Success and Failure Is Hidden in Your Data

The DNA of Your Success and Failure Is Hidden in Your Data

Do you know what factors are determining your performance? Why critical metrics, like Customer Satisfaction or Average Handle Time, are floundering or flourishing? Every enterprise has specific patterns, unique to them, that act as the DNA of their success and...
Does Data Need Big Hardware?

Does Data Need Big Hardware?

The latest news in machine learning is all about hardware. New chip designs and additional GPUs are optimized for resource-intensive machine learning algorithms. Of course software hasn’t disappeared, but it seems almost secondary to specialized devices built...