Top 10 Analytics Pain Points

Top 10 Analytics Pain Points

There’s been much said about the promise of big data and what enterprises can achieve by harnessing it. So brands have made significant investments in analytics tools and process. There are many analytics options to choose from—“analytics” continues to be a truly big...
How Can You Transform Your Contact Center with Data?

How Can You Transform Your Contact Center with Data?

To prosper, brands must transform themselves digitally, leveraging the power of data—exponentially improved by the new data tech—to become a truly responsive enterprise. But where inside their business should they focus? Contact centers are exceptionally fertile...