Now Is the Time for Your Digital Transformation

Now Is the Time for Your Digital Transformation

The pressure on companies to transform before its too late is powerful and imminent. Digital transformation is now essential for corporate survival,” according to Bruce Rogers, Chief Insights Officer at Forbes Media. So where is this pressure coming from? Customer...
The DNA of Your Success and Failure Is Hidden in Your Data

The DNA of Your Success and Failure Is Hidden in Your Data

Do you know what factors are determining your performance? Why critical metrics, like Customer Satisfaction or Average Handle Time, are floundering or flourishing? Every enterprise has specific patterns, unique to them, that act as the DNA of their success and...